About 6 out of 10 people in the healthcare industry work in administration rather than providing care to patients. This workforce imbalance drives up the cost of care and can result in lower patient satisfaction. Exela resolves this issue with automated healthcare solutions that add the highest value across key areas such as payment integrity, complex claims processing, and member and patient engagement. At the forefront of healthcare are dedicated medical professionals, such as doctors, nurses, and other healthcare providers, who tirelessly work to diagnose and treat illnesses, injuries, and chronic conditions. Their expertise and compassion form the backbone of the healthcare system, ensuring the best possible care for patients.

Streamlining patient-facing processes offers a huge opportunity to reduce costs and return valuable time to employees. Self-serve health information access and patient billing are just two ways Exela’s software solutions enable patients to manage their healthcare remotely. Patient-facing software solutions are a pivotal innovation in the healthcare industry, designed to enhance patient engagement, communication, and empowerment. These software applications and platforms put the patient at the center of their healthcare journey, providing them with tools to manage their health proactively and interact with healthcare providers more effectively.

Insurance claims processing, records coding, healthcare analytics, and patient billing are time-consuming but essential processes for organizations of all sizes. Exela’s healthcare solutions feature efficient processing, high-volume data collection, and unparalleled technical support. One of the primary functions of patient-facing software is to facilitate easy access to health information. Patient portals and electronic health record (EHR) systems empower patients to view their medical records, lab results, and treatment plans securely. This transparency fosters a more informed patient-provider relationship and enables patients to actively participate in their care decisions.